Season's Greetings

Sunday 13th Dec, 2020

A look back, and a look forward

As we rush toward the end of 2020, a year that many will be glad to see retreating in their rearview mirror, we can look back on this year and forward to the next which, with the arrival of a vaccine, already looks to be improving with the prospect of being able to do all of those things in 2021 that we haven't been able to do this year.

2020 has been a year like no other but from all of the negatives we can pull out positives that we can be thankful for, including our personal resilience and ability to adapt to new ways of doing things, and in the Credit Union we have much to be thankful for.

We are thankful not to have missed a single day of service to our members this year and that members have continued to support us as we have supported them.

We are thankful for our volunteers who freely give of their time to perform a variety of functions within the credit union to ensure that the members get the service they deserve.

We are thankful for the staff who picked up their laptops in March and went home, only to plug them in the next morning and get back to work, never stopping for a breath as their whole worlds, along with those of all of us, were turned upside down.

Our members and staff adapted quickly to new ways of doing things, moving overnight from a sometimes cumbersome, largely paper-based system to adopt new delivery channels and new technology which not only maintained member service but improved it dramatically and for the first time allowed equal access to the Credit Union for BAE Systems people wherever they are in the UK.

BAE Systems people can now;

  • Join the credit union on our web site 24/7 and have their account set up in minutes.
  • Chat with us, securely and encrypted through our Nivo mobile chat app.
  • Call us on our new, single, central number to speak to the familiar, friendly staff
  • Make an online application 24/7 for our 5-star award-winning loan product.
  • Upload supporting documents via our secure upload facility.
  • Share their banking data through Open Banking, removing the need to provide bank statements.
  • Provide biometric ID verification to ensure enhanced account security.
  • Sign documents and agreements electronically from their computer or mobile.
  • Be kept up to date by these regular e-mail newsletters and through our social media channels.

When we are on a roll, we don’t want to stop and more is to come in 2021, starting with our virtual AGM planned for February. We hope that the ability to join in from your own home will mean many more members can take advantage of attending.

We look forward to technology improvements, faster loan decisions, operating accounts through a fully functional mobile app, and a wider range of products and services including access to sales-free information to help to boost people’s financial resilience.

We will take a break from Christmas Eve until we re-open in January with fresh vigour and ready for the future. In the meantime, staff remain hard at work and providing you with the payroll loans you need for this festive season for which applications are not too late.

To the extent that it can be,  we wish you a very Merry Christmas and a Prosperous New Year.


member feedback



Share This Story

Next Post: Celebrate!

fscs living wage

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority 213241
© 2016 First Rate Credit Union

Sitemap / Terms & Conditions / Privacy